At KATCHY, we stand behind our products and the satisfaction of our customers.

We offer a 30 day no-questions-asked refund. If you experience an issue or you are not satisfied with the product, please contact us at

For all of our products, we offer a one-year guarantee. If anything happens or you have concerns with your product, please contact us and briefly describe the problem. Depending on the issue, we will either send a replacement product for free or refund the order.

In case of a refund, the money will be transferred back to the bank account you placed the order with. Please allow a few days for the refund to be processed.

Our customer support is always ready to answer additional questions and to help with any problems. Please contact us at